FAQ

Frequently Asked Questions

  1. How can I contact PaintMeter?
  2. What are the PaintMeter shipping hours?
  3. Are there restrictions for expedited shipping?
  4. How long will it take before my order is shipped?
  5. What countries does PaintMeter.com ship to?
  6. Can I use a package forwarding company?
  7. Other Shipping Restrictions
  8. Shipping to Canada?
  9. Does PaintMeter.com charge taxes?
  10. How can I check the status of my order?
  11. What is the return policy for purchases made on PaintMeter.com?
  12. Are the products I purchased under a warranty?
  13. Is the site secure?
  14. Do you sell my information to 3rd parties?
  15. What forms of payment does PaintMeter.com accept?

How can I contact PaintMeter?   TOP

You can contact PaintMeter by phone or email.

  1. Send us an email by filling out our contact form
  2. Call the customer service center at 1-248-650-0500 or 1-800-521-0635.

CONTACT US

How can I contact PaintMeter?   TOP

You can contact PaintMeter by phone or email.

  1. Send us an email by filling out our contact form
  2. Call the customer service center at 1-248-650-0500 or 1-800-521-0635.

SHIPPING & DELIVERY

What are the PaintMeter shipping hours?   TOP

We ship orders Monday - Friday between the hours of 8:30 AM - 4:00 PM.

Orders placed after 4:00 PM EST will not be processed until the following business day.

Are there restrictions for expedited shipping?   TOP

We ask that any order placed with expedited shipping be completed by 1:00 PM EST.

Any orders placed after 1:00 PM EST may not be processed until the following business day.

If you have any special needs regarding expedited shipping, please call us at 1-248-650-0500.

How long will it take before my order is shipped?   TOP

Most orders are shipped within 1-2 business days.

What countries does PaintMeter ship to?   TOP

We are only authorized to distribute products in the United States & Canada.

Can I use a package forwarding company?   TOP

No, we cannot ship our products to any package forwarding company.

If a shipping address to a package forwarding company is provided, we will contact you and ask for a valid business or residential address located in either the United States or Canada.

Other Shipping Restrictions   TOP

Due to our distribution restrictions, we are only able to ship to US & Canadian business/residential addresses, and must be accompanied with a US or Canadian billing address.

Shipping to Canada?   TOP

Shipments to Canada: customer is responsible for paying any customs duties/taxes on shipment.

If you have any specific questions regarding shipping to Canada, please contact us.

How can I check the status of my order?   TOP

You can check the status of your order by logging in and going to the my account section located at the top of the page.

Return Policy

What is the return policy for purchases made on PaintMeter.com?   TOP

  • We offer a 7 day money back guarantee for our items. If a product needs to be returned for a refund, you will need to contact us via our contact form and we will assist you in returning your product.
  • The gauge and components must be returned in the condition it was received, including all accessories and the carry case.

Warranty

PaintMeter provides a comprehensive warranty policy.

Elcometer gauges are covered by warranty for 12 months after date of delivery. Except for fair wear and tear, Elcometer warrants products against defects caused by faulty design, materials or workmanship. At the company's discretion faulty gauges or probes will be replaced or repaired, free of charge, if a fault develops within the warranty period.

Warranties through a Distributor or Dealer?

It should be noted that most claims for warranty through Distributors and Dealers are accepted up to 15 months after the date of manufacture as it is recognized that distribution of product to an End-User can take some time and gauges are sometimes not used immediately they are delivered. However, there have been occasions when claims for warranty have been made by customers beyond the warranty period and these can not be accepted or supported.

If you have any additional questions regarding warranty claims, please contact the sales department

Safety & Privacy

Safe Shopping Guarantee   TOP

Our site is completely secure with a 128-bit encryption, and is issued by VeriSign.

Feel free to shop with confidence.

Privacy Policy   TOP

Your information is secure and not for sale.

Ordering & Payment

What forms of payment does PaintMeter.com accept?   TOP

We accept most major credit cards:

  • VISA
  • MASTERCARD
  • DISCOVER
  • AMERICAN EXPRESS

Does PaintMeter.com charge taxes?   TOP

Yes, we charge sales tax for orders being shipped to the following states:

  • Indiana
  • Michigan
  • Texas